Terms of service

Terms of Service

Last updated: 2 October 2026

These Terms of Service govern your use of countrygirlsclub.com and purchases of goods, memberships and services made through or in connection with Country Girls Club.

Country Girls Club is operated by:

Exalt Digital Ltd
Company number: 15964291
Registered in England and Wales
Registered office: 3a Station Road, Amersham, United Kingdom, HP7 0BQ
VAT Registration Number: GB 477 7765 22

Email: ellie@countrygirlsclub.com

References in these Terms to "Country Girls Club", "CGC", "we", "us" or "our" mean Exalt Digital Ltd trading as Country Girls Club.

Country Boys Club products and branding offered through our website are also operated by Exalt Digital Ltd unless expressly stated otherwise.

1. These Terms

By using our website or purchasing goods, memberships or services from us, you agree to these Terms together with any other terms or policies that apply to the particular purchase.

Nothing in these Terms limits or excludes any statutory rights that you have as a consumer.

If there is a conflict between these Terms and rights given to you by applicable consumer law, your statutory rights take precedence.

2. Our website

We operate countrygirlsclub.com to provide information about Country Girls Club, our community, memberships, events and products.

Our ecommerce store is hosted using Shopify.

Memberships or other services may be purchased or billed through third-party payment providers such as Stripe.

We may modify, update, suspend or withdraw parts of the website from time to time.

3. Products

We take reasonable care to ensure that product descriptions, photographs, measurements, specifications and prices are accurate.

Colours may appear differently depending on your screen, device and display settings.

Some products are printed, embroidered, manufactured or finished in batches and minor variations may occur.

Product sizing and measurements are provided as guidance. You should review the relevant size information before ordering clothing.

4. Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that it will remain available.

If we are unable to fulfil an order after payment has been taken, we will contact you and refund the relevant amount.

5. Placing an order

When you place an order, you are making an offer to purchase the relevant goods from us.

After ordering, you will normally receive an electronic acknowledgement.

We may decline or cancel an order where, for example:

a product is unavailable;
an obvious pricing or description error has occurred;
payment cannot be authorised;
we reasonably suspect fraud or misuse;
a delivery location cannot be serviced; or
circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been taken, we will refund the amount due.

6. Prices and VAT

Prices are shown in pounds sterling unless otherwise indicated.

Consumer-facing prices include VAT where VAT is applicable.

Our VAT Registration Number is:

GB 477 7765 22

Delivery charges and any other mandatory charges will be shown before you complete your order.

The price payable will normally be the price shown when your order is placed.

If we discover an obvious pricing error before accepting or fulfilling an order, we may contact you to give you the option of purchasing at the correct price or cancelling the order.

7. Payment

Payment must be made using one of the payment methods offered during checkout.

Merchandise payments may be processed through Shopify and its associated payment providers.

Country Girls Club membership payments may be processed separately through Stripe.

We do not normally receive your full payment-card details directly where payment information is processed securely by one of our payment providers.

8. Pre-orders

Some products are offered for pre-order.

A product sold on this basis will be identified as a pre-order and the relevant product page will provide an estimated production, dispatch or delivery timeframe.

By purchasing a pre-order product, you acknowledge that the product is not available for immediate dispatch.

Production and delivery estimates are given in good faith but may change.

If we become aware of a significant delay, we will contact affected customers where reasonably possible.

Purchasing a standard product on a pre-order basis does not, by itself, remove your statutory cancellation or return rights.

9. Products made after ordering

Some products, including certain phone cases, may only be manufactured once an order is received.

A product is not automatically treated as personalised or bespoke simply because it is produced after the order is placed.

Where you select from our standard designs, phone models, colours, sizes or other predefined options, the normal statutory cancellation rules will generally continue to apply.

Different rules may apply to products that are genuinely manufactured to your individual specifications or clearly personalised for you.

10. Delivery

Available delivery options, charges and estimated times will be displayed during checkout or on the relevant product page.

Some products may be fulfilled directly by production or fulfilment partners.

Products in one order may therefore arrive separately.

Please see our Shipping Policy for further information.

11. Returns and cancellation rights

Your cancellation and return rights are described in our Return and Refund Policy.

Nothing in these Terms or our Return and Refund Policy restricts your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.

12. Country Girls Club memberships

We may offer paid Country Girls Club memberships.

The current membership options, prices, billing frequency and included benefits will be displayed before you subscribe.

Our current membership offering may include different levels of membership, including Community and Creator membership.

Membership benefits may include, depending on the plan:

access to member communities;
access or eligibility to attend member events;
access to creator groups or content days;
member merchandise discounts;
access to a Member Hub;
partner or brand discounts;
creator opportunities;
opportunities to collaborate with other members; and
other benefits described on the membership page.

The particular benefits applicable to you are those displayed for your membership when you subscribe, subject to reasonable changes described below.

13. Recurring membership payments

Country Girls Club memberships may operate as recurring monthly subscriptions.

Where this applies, the recurring price and billing frequency will be clearly displayed before purchase.

By purchasing a recurring membership, you authorise our payment provider to charge the agreed membership amount on each billing date until the membership is cancelled.

Unless otherwise expressly stated before purchase, there is no minimum membership term beyond the billing period already purchased.

14. Cancelling your membership

You may cancel an ongoing Country Girls Club membership so that it does not renew for another billing period.

You can cancel using any self-service cancellation facility made available to you or by contacting:

ellie@countrygirlsclub.com

Please contact us sufficiently before your next renewal date to allow the cancellation request to be identified and processed.

Once a recurring membership has been cancelled, future recurring payments will stop.

Unless otherwise required by law, membership access will normally continue until the end of the billing period for which you have already paid.

Cancellation after the statutory cooling-off period does not normally create an entitlement to a partial refund for a billing period that has already begun.

15. Statutory membership cancellation period

Where the statutory cancellation right applies to an online service contract, you normally have 14 days from entering into the contract to cancel it.

Country Girls Club membership benefits are intended to begin shortly after you subscribe, including onboarding and access to membership resources.

Where you expressly ask us to begin providing membership services during your 14-day cancellation period and subsequently exercise your cancellation right, we may charge a proportionate amount for the membership service supplied before you cancelled where permitted by law.

Where the requirements allowing such a proportionate charge have not been satisfied, your statutory rights will apply without restriction.

16. Membership benefits and changes

We may make reasonable changes to membership benefits from time to time.

For example, individual partner brands, discounts, group platforms, event schedules, collaborations or creator opportunities may change.

We will not deliberately make a material change to the fundamental nature of a paid membership without giving affected members appropriate information and any rights required by law.

17. No guarantee of commercial opportunities

Creator membership may provide access to information, communities, discounts, collaborations or opportunities.

Membership does not guarantee:

social-media growth;
an increase in followers or engagement;
free products;
a brand ambassador position;
paid work;
sponsorship;
brand partnerships;
attendance at every event;
selection for every collaboration; or
any particular commercial outcome.

Individual opportunities may be subject to additional eligibility requirements imposed by us or the relevant third party.

18. Partner brands

Country Girls Club may work with third-party brands and businesses.

Discounts, offers and opportunities supplied by those third parties may be subject to their own terms, availability and eligibility requirements.

Unless expressly stated otherwise, third-party businesses are independent from Exalt Digital Ltd and we are not responsible for their acts or omissions.

19. Events and content days

Membership may give members access or eligibility to book Country Girls Club events, meet-ups or content days.

Membership does not necessarily include the cost of every event.

Individual events may have:

separate charges;
limited capacity;
age requirements;
attendance requirements;
cancellation conditions;
health and safety rules; or
additional event-specific terms.

Relevant information will be provided when the event is advertised or booked.

20. Community conduct

We want Country Girls Club communities and events to remain welcoming and safe.

Members must not use our community spaces to engage in conduct including:

harassment or bullying;
threats or intimidation;
unlawful discrimination;
deliberately abusive conduct;
unlawful activity;
impersonation;
fraud;
deliberate disruption of the community;
misuse of another member's personal information; or
conduct that creates a genuine safety risk for members.

Where reasonably necessary, we may warn, suspend or remove a member from a community or service because of a serious or repeated breach of these requirements.

Any action we take will be proportionate to the circumstances and does not affect any statutory rights you may have.

21. Member content and privacy

Members may choose to share photographs, videos, social-media accounts, messages and other content within Country Girls Club communities.

You are responsible for content that you choose to publish or provide.

You must respect the privacy of other members and must not misuse personal information or private content shared within a members-only environment.

22. Photography and filming

Photography or filming may take place at some Country Girls Club events and content days.

Where relevant, attendees will be informed about photography or filming and how material may be used.

Where consent is legally required for a particular use, we will seek the necessary consent.

Attendance at an event does not by itself transfer ownership of your intellectual property or remove your data-protection rights.

23. Intellectual property

Unless otherwise stated, the website and the original materials made available through it, including our:

branding;
logos;
graphics;
illustrations;
product artwork;
photographs;
videos;
written content;
website design; and
other creative materials

are owned by or licensed to Exalt Digital Ltd.

You may use the website for your own personal, non-commercial purposes.

You must not copy, reproduce, sell, distribute or commercially exploit our intellectual property without appropriate permission.

Third-party brands and intellectual property remain the property of their respective owners.

24. Reviews and user-submitted content

If you voluntarily provide a review, testimonial, photograph, video or other content for us to publish, we may use that content in accordance with the permission you give us.

We will not treat private member content as automatically licensed for unrestricted advertising use merely because it was shared within a Country Girls Club community.

25. Third-party services and links

Our website may contain links to or integrations with third-party services including:

Shopify;
Stripe;
payment providers;
delivery companies;
manufacturers;
fulfilment partners;
social-media services; and
partner brands.

Third-party services operate under their own terms and privacy practices.

A link to another website does not necessarily mean that we endorse everything available through that website.

26. Website availability

We aim to keep our website and online services available but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend parts of the website for maintenance, updates, technical problems or circumstances outside our reasonable control.

27. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; and
any liability or consumer right that cannot legally be excluded or restricted.

If we breach these Terms, we are responsible for loss or damage that is a foreseeable consequence of that breach or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the relevant contract was entered into.

Nothing in this section limits the rights available to consumers under applicable law.

28. Changes to these Terms

We may update these Terms from time to time, including to reflect changes to our services or applicable law.

The Terms applying to a particular purchase will generally be the Terms in force when the contract was entered into unless a later change is required by law or otherwise agreed with you.

29. Complaints

If you are unhappy with an order, membership or service, please contact:

ellie@countrygirlsclub.com

Please provide enough information for us to investigate your complaint.

We will aim to resolve complaints fairly and within a reasonable period.

If a consumer dispute cannot be resolved directly, we will provide information regarding any applicable alternative dispute resolution process where we are legally required to do so.