Shipping policy
Shipping Policy
Last updated: 2 October 2026
This Shipping Policy applies to products purchased from Country Girls Club, operated by Exalt Digital Ltd.
Delivery destinations
We deliver to the destinations made available through our online checkout.
Available delivery services, prices and estimated delivery times will be shown at checkout before you place your order.
If no delivery option is available for your address, we are unfortunately unable to deliver the relevant order to that location at that time.
Processing and production times
Processing times vary depending on the product you purchase.
Some products may be held in stock and available for normal dispatch.
Other products may be:
- produced after you place your order;
- manufactured by one of our production partners; or
- sold on a pre-order basis.
Any important product-specific production or pre-order information will be displayed on the relevant product page.
Production or processing time is separate from the delivery time quoted by the carrier.
Phone cases
Some of our phone cases are produced after an order has been placed.
Your selected design will be produced for the phone model and product variation selected when ordering.
A manufacturing or processing period may therefore apply before the item is dispatched.
Where tracking is available, you will normally receive tracking information after your order has been dispatched.
Pre-order products
Products marked PRE-ORDER are not available for immediate dispatch.
Before ordering a pre-order product, please check the relevant product page for the current estimated production, dispatch or delivery period.
By placing a pre-order, you acknowledge that the product is expected to be supplied according to the timeframe stated on the product page rather than our normal dispatch timeframe.
Estimated production and delivery dates are provided in good faith but may occasionally change because of manufacturing, logistics or other circumstances outside our reasonable control.
If we become aware of a significant delay, we will contact affected customers where reasonably possible.
Orders containing multiple products
Products in the same order may sometimes be manufactured, stored or dispatched from different locations.
Your order may therefore arrive in more than one parcel and on different dates.
You will not be charged additional postage solely because we choose to split an order into multiple parcels unless an additional charge was clearly disclosed and agreed before purchase.
Delivery charges
Delivery charges are displayed at checkout before you complete your purchase.
Any free-delivery promotion, discount or threshold will be subject to the conditions displayed alongside the relevant offer.
All consumer-facing prices include VAT where applicable unless clearly stated otherwise.
Delivery estimates
Delivery times shown on our website or provided by a carrier are estimates unless we expressly state that a particular date is guaranteed.
We will take reasonable steps to deliver your order within the timeframe agreed with you.
Where no different delivery period has been agreed, applicable UK consumer law requires goods to be delivered within the relevant statutory timeframe.
Incorrect delivery addresses
Please check the delivery address carefully before completing your order.
If you realise that you have entered an incorrect address, contact:
as soon as possible.
We will try to update the address before dispatch where reasonably possible. However, we cannot guarantee that an address can be changed after an item has entered production or has been dispatched.
We are not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer where we have fulfilled the order using the information supplied.
This does not affect any rights you may have where an error was caused by us.
Failed delivery
If delivery cannot be completed because nobody is available to accept the parcel or because of another delivery issue, the carrier may:
- attempt redelivery;
- leave the parcel in an agreed safe place;
- deliver it to a collection point; or
- return it to the sender.
Please follow any instructions provided by the carrier.
If an order is returned to us because the delivery information supplied by the customer was incorrect or the parcel was not collected, please contact us to discuss redelivery.
Additional reasonable delivery charges may apply where a new delivery is required due to circumstances caused by the customer.
Delayed or missing parcels
Carrier delays occasionally occur.
If your order has not arrived within a reasonable period after its expected delivery date, please contact:
We will investigate the shipment and, where appropriate, contact the carrier or fulfilment partner.
Using a third-party courier or fulfilment provider does not remove any responsibility we have to you under applicable consumer law.
Damaged parcels
If your parcel or product arrives damaged, please contact us as soon as reasonably possible.
Please include:
- your name;
- order number;
- a description of the problem; and
- photographs of the packaging and damaged item where reasonably possible.
This information helps us investigate the issue with the carrier or manufacturer.
Responsibility for goods
Responsibility for the goods remains with us until they are delivered into your physical possession or into the possession of someone you have nominated to receive them, subject to applicable consumer law.
Returns
Our Shipping Policy does not replace your cancellation or return rights.
Please see our Return and Refund Policy for full information about cancelling an order, returning goods or reporting faulty products.
Contact
Country Girls Club is operated by:
Exalt Digital Ltd
Company number: 15964291
Registered office: 3a Station Road, Amersham, United Kingdom, HP7 0BQ
VAT Registration Number: GB 477 7765 22
Email: ellie@countrygirlsclub.com
Our registered office is not a returns address. Please contact us before sending a return.